Shipping and Delivery Policy

Shipping Destination

Hekath offers shipping to addresses within West Bengal, India only.

 

Order Processing

Order Confirmation : Once you place an order through our website or authorized retailers, you will receive an order confirmation email containing your order details. Please review this information for accuracy.

Order Processing Time : Orders are typically processed within 2-3 business days. During peak seasons or promotional events, processing times may be slightly extended.

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Shipping Methods

Hekath offers a range of shipping options to meet your needs:

Standard Shipping : Our standard shipping method delivers your order within 6-7 business days in West Bengal.

Expedited Shipping : For faster delivery, you can select our expedited shipping option, which typically delivers within 3-4 business days.

 

Shipping Costs

Shipping costs are calculated based on the shipping method selected, the destination address, and the weight or dimensions of the products in your order. You will see the shipping cost at checkout before completing your purchase. Shipping Cost will only be available if you avail express delivery and will vary depending on the area. Here is a list for better understanding :

 

Standard Delivery (6-7 Business Days) : Free

Area-wise Faster Delivery (3-4 Business Days) :

Dumdum, North Kolkata : ₹20

Barrackpore : ₹25

Barasat : ₹30

Salt Lake and South Kolkata : ₹35

Rajarhat and New Town : ₹40

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Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.

 

Delivery

Delivery Address : Please ensure that your shipping address is accurate and complete. Hekath is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Delivery Issues : In the rare event of a delivery issue, please contact our customer support team immediately. We will work to resolve the issue promptly.

 

Customer Support

If you have any questions or need assistance with your order, our customer support team is available to help. Contact us at :

 

By Email : hekathsolution@gmail.com, or

By Mail:

Hekath Solution,

223, S.K.B. Sarani, Dumdum,

Kolkata, West Bengal,

India - 700030

 

Last Updated on 03rd November 2023